Gahela Software :: Software :: Gahela Support | Ticket help desk, Knowledgebase & Live Chat

Gahela Support | Ticket help desk, Knowledgebase & Live Chat

Gahela Support | Ticket help desk, Knowledgebase & Live Chat

Gahela Support | Ticket help desk, Knowledgebase & Live Chat

Price: $199.99
Licensed Domain:
Number of staff:
1-3
4-10
11-25
If you require over 25 staff please contact us for special pricing.
Web Services: 1
None
12 Months
24 Months - Save 25%
Host/System:
X-Cart 4.x.x (all versions)
None (standalone version)
Installation & Configuration:
No
Yes (+$99.00)

Gahela Support is a fine-tuned communications channel linking you directly to your customers and clients. Gahela Support has been designed for one purpose: to greatly increase your efficiency when communicating with your customers and clients. It has an advanced fine tuned AJAX/JSON interface for fast efficient communication with your clients and customers. Support is a:

  • Streamlined Ticket System
  • Auto searching Knowledgebase with advanced GahelAI search technology.
  • Live Chat

Go here for a detailed overview with screenshots and a live demo ->

Brief Overview

Chat

  • Real-time live chat with your customers.
  • Real-time GeoLocation map display.
  • AJAX admin interface to support multiple simultaneous chats.

Tickets

  • MIME email parser to auto-update tickets from email.
  • Advanced Email parsing to hide previous replies for a clear, easy to view and navigate ticket system.
  • Many internal tools dedicated to keeping your workflow efficient.  Including Signatures, pre-defined replies, and ticket merge tools.
  • Simple to use AJAX tabs display.
  • GEOLocation data display.
  • Secure/encrypted data storage.
  • Quick view of attachments (using Google Docs for Office and PDF files).
  • AJAX Image view to quickly view any images on the ticket.
  • Full admin tools to edit/remove all ticket data.
  • Text highlighting shortcuts for quick replies and searches.
  • Tickets linked to your knowledgebase to display results from the knowledgebase while your customer is creating or replying to a ticket.

Knowledgebase

  • Advanced Knowledgebase search with suggestions  and spell correction
  • Select files and images to be downloaded or viewed directly on the knowledgebase pages.
  • Customer rating and comments on the knowledgebase articles.
  • Subscriptions for customers to receive updates when a selected knowledgebase article is updated.
  • Full SEO URLs.
  • Code highlighting

Additional Features

  • Can be run both stand alone, or as a fully integrated X-Cart module (or can be modified to operate within any CMS)
  • One minute automated install.
  • Fine-tuned AJAX interface for fast efficient communication with your clients and customers.
  • SEO URLs
  • Developed using the powerful and extensively used PHP and MySQL. Server Requirements.

 

1Web Services are optional. Web services are GEOIP services (view the location of a customer on a map), and PDF download generation of your knowledgebase pages.