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How do I add the Support menu to my X-Cart storefront?

Created: Feb 25, 2011 02:33 PM

Last Modified: Mar 23, 2011 03:37 PM

You can add a link to your support center at any point in any X-Cart template by using this link:


<a href="https://www.gahela.com/admin/{$catalogs.customer}/{$config.Gahela_Support.gs_support_dir}/">{$lng.lbl_gs_support}</a>

Or you can use the following code to link to the ticket open screen:


<a href="https://www.gahela.com/admin/{$catalogs.customer}/{$config.Gahela_Support.gs_support_dir}/tickets/contact/">{$lng.lbl_gs_open_ticket}</a>

Or to link to the Knowledgebase:


<a href="https://www.gahela.com/admin/{$catalogs.customer}/{$config.Gahela_Support.gs_support_dir}/knowledgebase/">{$lng.lbl_gs_knowledgebase}</a>

Another option is to use the support left menu bar. This menu should be automatically displayed when the support module is installed with X-Cart as the host. However, depending on your skin setup or customizations it may have not been possible.

To display this menu on your store make the following edit to your store:

X-Cart 4.4.x users:

Find this code in the skin/your_skin_name/customer/home.tpl file.


{if $active_modules.Interneka}

  {include file="modules/Interneka/menu_interneka.tpl"}

{/if}

After insert:


{* Gahela Support :: www.gahela.com *}

{if $active_modules.Gahela_Support}

{include file="support/left-menu-home.tpl"}

{/if}

{* Gahela Support :: www.gahela.com *}