Gahela Software Knowledge Base
Browse or search our knowledge base for instant answers to frequently asked questions. You'll find detailed instructions, tips, and information on numerous basic and advanced subjects.
Most Popular Knowledge Base Articles
Most Popular Knowledge Base Articles- I'm Getting MySQL Error [1615] - Prepared statement needs to be re-prepared.This error is an on-going issue with MySQL. This error occurs when the tables are busy, e.g. during a site backup, or an update. Usually this error will be self fixed in the Gahela Database code, as it...
- I'm getting the MySQL Error: 1104 - The SELECT would examine more than MAX_JOIN_SIZE rows; check your WHERE and use SET SQL_BIG_SELECTS=1 or SET MAX_JOIN_SIZE=# if the SELECT is okayThis error happens when the MySQL indexes are corrupt. To fix this go to Tools -> Database and run the following queries: OPTIMIZE TABLE gfw_product_attribute_variants;...
- How do I make registration optional on the checkout?Disable this option: General Settings -> General Options -> Disable anonymous checkout
- The categories display 0 products on the custom side.The product cache needs to be rebuild. Go to Tools -> All, on the Tools page click the Rebuild Product Cache tools to re-calculate these numbers....
- Checkout One Deluxe Tools Quick Start GuideAbandoned Carts - This area lists carts started, but not completed at your store. Sent Reminders - This area lists of all of the abandoned cart notifications sent and their results. Automated...