Gahela Software Knowledge Base
Browse or search our knowledge base for instant answers to frequently asked questions. You'll find detailed instructions, tips, and information on numerous basic and advanced subjects.
Most Popular Knowledge Base Articles
Most Popular Knowledge Base Articles- I'm Getting MySQL Error [1615] - Prepared statement needs to be re-prepared.This error is an on-going issue with MySQL. This error occurs when the tables are busy, e.g. during a site backup, or an update. Usually this error will be self fixed in the Gahela Database code, as it...
- How do I fix the error: "MYSQL SERVER HAS GONE AWAY"?The MySQL server has gone away (error 2006) occurs when a large set of data is inserted into the database. Normally this happens when storing cached data in the gfw_cache table. There...
- How Do I Create a Parallax (scroll) Effect On A Background ImageParallax scrolling is when the background content, in this case the image, is moved at a different speed than the foreground content while a user is scrolling the page. To create this effect in Gahela...
- How can I require customers accumulate a certain number of rewards or points before they can redeem any of the rewards?The Cash Rewards Settings -> minimum amount is the amount in the cart the customer must spend before they can apply any rewards. There isn't a built in setting to require a certain amount of...
- Why are the download keys not generated when a customer places an order?If download keys are not being generated it is usually caused by one of the following: The order isn't processed. The download keys will not be generated until the order is set to processed. If you are manually...