Q: Is there a setup fee?
A: No. There are no setup fees on any of our plans.
Q: How are visitors calculated?
A: A visitor is a single user from a distinct IP address in a 24 hour period.
Q: Do I need to enter my credit card details to sign up or is there a free trial?
A: You can sign up and use Gahela for 15 days without a credit card. At the end of your trial, or when you decide to make your site live you will need to pick a plan and enter your credit card details.
Q: Can I change or cancel my account at any time?
A: Yes, you can upgrade or downgrade your plan at any time. You can also migrate data from the Cloud version to the Self-Hosted version, and vice-versa.
Q: Do you offer any discounted plans?
A: Yes, we offer a discount when paid annually.
Q: Can I use a third party payment provider with Gahela?
A: Yes, Gahala supports many third party payment providers including PayPal, Stripe, and Authorize.NET. You can view all available payment processors here.
Q: I'm looking to switch to Gahela. How do I migrate my existing website data to Gahela?
A: It's easy to import customers, products, images from a standard CSV file, and for many platforms we have an automated migration wizard.
Q: Can I use my own domain name?
A: Yes. If you haven't purchased a domain name, you can buy one through us. If you already have a domain name, we'll help you connect it to the Gahela Cloud servers.
Q: Do I need my own SSL certificate?
No, Gahela has a free SSL certificate and site-wide HTTPs. You can also purchase and install a third party SSL certificates on our Enterprise plan.
Q: Does Gahela have per-transaction fees?
A: No. We do not charge any per-transaction fees, ever. The only fees are the ones from your payment processor.
Q: Can I upgrade from the free trial to a paid plan?
A: Yes, You can upgrade at any time by clicking the Select a Plan button at the top of your control panel. All of your data (products, orders, customers, etc.) will remain intact after you upgrade.
Q: What happens to my site at the end of my 15 day trial?
A: We'll send you a reminder to choose a plan at the end of your free trial. If you don't choose a plan we will keep your data for 14 days. After this your site will be deleted.